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1.

Enhancing Customer Connections

                                                        Learning outcomes

  • Discovering the power of verbal and nonverbal hidden messages and how that can help you understand your client's interest or disinterest.

  • Understanding the human needs that influence communication.

  • Learn to adjust your communication approach to prevent disconnect.

  • How to effectively utilise tone.

  • Putting people at ease by knowing where to sit.

  • Sharpening the skill of asking effective questions to gather valuable information.

  • Set realistic customer expectations to prevent potential problems.

  • Understanding the importance of mirroring in relationship dynamics.

  • Replacing language that triggers negative emotions.

  • Understanding the number ONE rule to KEEP customers, THAT MOST BUSINESSES DON’T THINK ABOUT.

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