​                                                        Learning outcomes

• Discovering the power of verbal and nonverbal hidden messages and how that can help you understand your client's interest or disinterest.

• Understanding the human needs that influence communication.

• Learn to adjust your communication approach to prevent disconnect.

• How to effectively utilise tone.

• Putting people at ease by knowing where to sit.

• Sharpening the skill of asking effective questions to gather valuable information.

• Set realistic customer expectations to prevent potential problems.

• Understanding the importance of mirroring in relationship dynamics.

• Replacing language that triggers negative emotions.

• Understanding the number ONE rule to KEEP customers, THAT MOST BUSINESSES DON’T THINK ABOUT.