2.
De-escalation Workshop
Learning outcomes:
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Learn to read and respond to the verbal and non-verbal cues in stress and emotions.
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Explore Your Stress Style and discover techniques for managing it.
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Effectively manage stress and stay calm under pressure.
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Understanding and applying The Four Life Positions in difficult conversations.
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Knowing how best to respond to The Four Life Positions non-verbally.
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Understanding how escalation occurs and how to de-escalate stressful situations.
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Know how to deliver bad news to your customers.
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Reconnect with your customers.
5 hours:
3-Hour Workshop
+ 2 hours follow up option
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De-escalation Workshop
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Incl. workbook
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Get in touch with us to discuss your company's specific needs.
7 hours:
5-Hour Workshop
+ 2 hours follow up option
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Customer Connection & De-escalation Workshop
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​
Incl. workbook
​
Get in touch with us to discuss your company's specific needs.