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2.

De-escalation Workshop 

                                      Learning outcomes:

  • Learn to read and respond to the verbal and non-verbal cues in stress and emotions.

  • Explore Your Stress Style and discover techniques for managing it.

  • Effectively manage stress and stay calm under pressure. 

  • Understanding and applying The Four Life Positions in difficult conversations.

  • Knowing how best to respond to The Four Life Positions non-verbally.

  • Understanding how escalation occurs and how to de-escalate stressful situations.

  • Know how to deliver bad news to your customers.

  • Reconnect with your customers.

Meeting

5 hours:

3-Hour Workshop

+ 2 hours follow up option

De-escalation Workshop

Incl. workbook

Get in touch with us to discuss your company's specific needs. 

Meeting

7 hours:

5-Hour Workshop

+ 2 hours follow up option

Customer Connection & De-escalation Workshop

Incl. workbook

Get in touch with us to discuss your company's specific needs. 

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